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JunkJunkys

Same-Day Hauling Available
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(858) 399-1540

Five things we'll put in writing.

The chains say 'satisfaction guaranteed' and leave it there. We post the trigger, the cap, the SLA, and the named person who handles it. That's what a real guarantee looks like.
01

The price we quote is the price you pay.

When our crew arrives, we look at your stuff and give you a flat, all-in, written quote on the spot. That number is your price.
  • No labor fees added later. No volume math you can't see.
  • No "per-electronic" charges. No mattress recycling fee. No fuel surcharge. No "stairs fee."
  • If the on-site quote is higher than what we estimated when you booked, you can walk away, free. We don't bill for the trip, the time, or the quote.
  • If we add anything to your bill that wasn't in the on-site written quote, we refund that overage in full. In writing, within 7 days.
Cap: full overage, no limit · SLA: 24-hour response · Owner-handled.
02

We'll be there in your window. Or we credit you $25.

Our 2-hour booking windows are real, not hopeful. If we're going to be more than 30 minutes late, we credit $25 to your booking, automatically, no claim required.
  • More than 90 minutes late: $50 credit, or reschedule free. Your call.
  • Auto-applied via dispatcher. No customer claim or paperwork required.
  • Doesn't cover customer-side delays (locked gate, no one home) or weather emergencies that keep our crew off the road. We'll text you the moment any of those become a factor.
Auto-applied · Booking + GPS check-in timestamps · Dispatcher-documented exclusions.
03

If we damage something, we own it. In writing.

Our crew is careful and works slowly when it matters. Things still happen sometimes. When they do, here's what you can count on:
  • Acknowledged on the spot. Crew lead notes it on your invoice and signs it.
  • Documented within 24 hours: photos, written description, plan to make it right.
  • Repaired, replaced, or credited within 14 days. We work with you in good faith, no deflection, no "must have been pre-existing."
  • One named person handles your case (the owner). Direct contact, no phone trees, no rotating reps.
Owner-handled · Documented in writing · 14-day resolution standard.
04

If you're not happy with the work, tell us. We'll fix it.

Our two-person crew sweeps up after themselves. If we miss something, a piece of trash on the floor, a scuff we didn't notice, an item we shouldn't have taken, tell us within 7 days.
  • We'll come back to fix it, free. Same crew if possible. Same week.
  • If we can't fix it (truck already at the dump, item recycled), we credit your invoice for what we missed.
  • 24-hour grace period before disposal: if you call within a day and ask us to bring something back, we will.
7-day window to report · Same-week return visits · Partial credits when fixes aren't possible.
05

One job, one receipt, zero spam by default.

When you book with JunkJunkys, here's what we promise about your data:
  • We don't sell your phone number, email, or address. Not to other companies. Not to data brokers. Not to "marketing partners."
  • We don't auto-add you to a marketing list. Email opt-in is opt-in, not opt-out.
  • After a job, you get one routing summary (where your stuff went) and one optional review request. That's it.
  • Delete-my-data on request. We confirm in writing within 7 days.
Privacy by default · Documented in our policy · Single-click data deletion.
WHY WE PUBLISH THESE

"Satisfaction guaranteed" isn't a guarantee.

None of the four major national chains, 1-800-GOT-JUNK, College Hunks, Junk King, Jiffy Junk, publish written guarantees with triggers, caps, and SLAs. The category trades in vague trust language. We trade in specifics.
Putting these in writing is also a forcing function. If we say we'll be on time, we'll be on time. If we say damage gets fixed within 14 days, the ops side has to deliver on that. The guarantee isn't just a marketing surface. It's a contract with our own crew.
READY WHEN YOU ARE

Get an honest price.
Same day.

Free quote, no commitment, no surprise fees. Call us for a ballpark first.
Call (858) 399-1540